Returns and Exchanges
The standard within the costume industry has always been no refunds or exchanges; greater than 90% of our customers only use these items once. We understand that no one wants things they will never use again but, we do not want them back after someone else uses them either. We are proud to announce that we only sell new items. After saying that, we hope you are happy with your selection, but we understand that situations with shopping over the Internet arise. So we have developed the following guidelines for our preferred Internet customers to help serve you better because we appreciate your business.
The following items CANNOT be exchanged: Beards, Makeup (all items), Moustaches, Socks, Teeth, Tights & Wigs. We regret any inconvenience, but these are non-exchangeable because of sanitary and hygiene restrictions.
All items considered for an exchange MUST have a eligible exchange authorization number on the outside of all shipping boxes. To obtain an exchange authorization number you must e-mail or call us and ask for the exchange authorization number. This does not mean you automatically qualify for an exchange. It means if you follow the guidelines, we will evaluate your exchange. All shipments must be postmarked 5 days after receipt and/or delivery of your shipment. All items must include all the original packaging including any instructions in good condition. All unauthorized exchanges will be refused.
We also have the right to inspect all items prior to determining if they will qualify for a credit. We great pride in double checking every item before it leaves our facility. If you do receive the item that is damaged, please follow the guidelines above. We can ship you a replacement item as soon as we receive the damaged item back or you may pay for another item and we will credit you when we receive the returned item with proper authorization. Please follow instructions above.
All regular orders carry a Restocking Fee of 13% with no credit given for shipping.
Last-Minute Halloween Orders
Please Note: Any exchanges authorized prior to October 31st, must be postmarked by October 31st to be eligible to qualify for credit.
There are two types of Special Orders these CANNOT be cancelled, returned or exchanged. We require a ½ down deposit before we will accept special orders.
- These items are noted on our web pages by stating shipping will take longer than 2 weeks. Also, these costumes are all over $100.00 each.
- Orders with excessive quantities and/or odd sizes.